Returns & Exchanges
At Cheap Smokes, we aim for complete customer satisfaction by offering a straightforward 30-day return window for all eligible items. Please ensure products remain in their original, unopened packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all seals are intact and including a copy of your original packing slip.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.
Receive Refund or Exchange
Once our quality control team inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing